Frequently Asked Questions

Everything you need to know about your Google Beauty experience.

What is the status of my order?

Once your beauty order is placed, you will receive an email with a tracking number. You can also view live updates via your Google account dashboard under 'Order History'.

Are Google Beauty products cruelty-free?

Yes, we are committed to ethical sourcing. All our skincare and cosmetic products are 100% cruelty-free and have not been tested on animals.

What is your return policy?

We offer a 30-day return window for all unopened and unused beauty products. If you experience an adverse reaction, please contact our support team for a specialized consultation and refund.

Do you offer international shipping?

Google Beauty currently ships to over 50 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I know which shade is right for me?

You can use our integrated AI Shade Finder tool on each product page. It uses your camera to analyze your skin tone and recommend the perfect match.

What payment methods do you accept?

We accept all major credit cards, Google Pay, and 'Buy Now, Pay Later' options through our verified financial partners.